Privacy Policy
bhritestone.in (“we”, “us”, “our”) operates this website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a premium B2B experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or communicate with us.
1. Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services:
Contact details: including your name, company name, address, billing address, shipping address, phone number, and email address.
Financial information: transactional details, form of payment, payment confirmation and tax details (such as GSTIN).
Inquiry information: details of products you view, add to your RFQ (Request for Quote), and past quotes generated.
Communications with us: information you include in inquiries, RFQ forms, emails, or our live chat.
Device information: your IP address, browser type, and device characteristics.
Usage information: details regarding your navigation and interaction with the Services.
2. Personal Information Sources
We may collect personal information from the following sources:
Directly from you: when you request an RFQ, send an inquiry, use our live chat, or otherwise communicate with us.
Offline Interactions: we collect information directly from you during offline business interactions, including phone calls, physical meetings, and the issuance of paper-based or emailed quotes and invoices.
Automatically through the Services: through cookies and similar technologies (e.g. Google Analytics).
3. How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide and Improve the Services: to fulfill your quotes and process orders, remember your preferences, and custom-tailor industrial offers.
Marketing and Advertising: to send promotional communications and show relevant advertisements.
Audience Matching (Customer Match): we may use hashed versions of your email or phone number (including data collected offline) to create "Customer Match" audiences on platforms such as Google Ads.
Security and Fraud Prevention: to detect fraudulent, malicious, or unauthorized activity.
Communicating with You: to provide technical customer support and maintain business relationships.
4. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties:
With service providers: partners who perform services on our behalf (e.g. technical support, hosting, shipping, and email services).
For legal reasons: to comply with applicable laws or respond to valid legal processes.
With Google and Analytics Providers: usage details to refine our site features. We do not transmit personally identifiable information unless permitted by law.
5. Additional Disclosures for Users in India (DPDP Act)
In accordance with the Digital Personal Data Protection Act, 2023, and DPDP Rules:
Purpose Limitation: We process your digital personal data only for the specific purposes for which it was collected (e.g., fulfilling industrial inquiries, generating quotes).
Right to Withdraw: You have the right to withdraw your consent for marketing at any time by emailing us at bhritestone@gmail.in.
Data Accuracy: We encourage you to ensure your contact and GST details are accurate for correct tax invoicing and technical support.
Grievance Redressal: For any queries or to exercise your rights under the DPDP Act, please contact our designated grievance officer at the contact details below.
6. Security and Retention
We implement reasonable security measures but cannot guarantee "perfect security." We retain your information as long as necessary to maintain our business records, provide quotes, or comply with statutory legal and tax (GST) obligations.
7. Contact
Should you have any questions about our privacy practices, please contact us at:
Address: Plot No:4-1-110/11, Street No:5, Bhavani Nagar, Nacharam, Hyderabad-500076, TS, India
Mobile: 9703748488, 9948708488
Email: bhritestone@gmail.in